Description
Responsibilities
Provide hands-on technical assistance to server and network systems, including provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
Independently handle assigned IT service tickets. Be able to diagnose, analyze, and solve complex problems and demonstrate excellent troubleshooting skills.
Pro-actively stay in touch with the business/users and understand their needs.
Resolve and respond to questions received via telephone or the Service-Now ticketing system.
Understand Change Management
On Call
Perform occasional data center hands-on administration duties.
Documentation for other business units incl. other IT teams
Work with Site Support and provide training and documentation to them.
Help to establish and apply system administration standards.
Troubleshoot intricate systems and networking issues down to the bit level and up to the application layer.
Contribute to assigned IT projects.
Must have
English B2 equivalent or better
Team Player in a Global Team
Willing to travel occasionally.
Apprentice Ship/Degree in IT or equivalent.
3-5 years of Experience in IT Infrastructure Systems Support Linux Server OSWindows Server OSs Server Hardware Server Trouble Shooting Windows Domains Active Directory and Domain Services IT Infrastructure Monitoring Solution(s) Data Backup/Restore Solution(s) Scripting, e.g. PowerShell Networking Basics
ENVIRONMENT AND PHYSICAL REQUIREMENTS
Environment and Physical Demands
Medium work that will occasionally require the employee to lift/move up to 25 lbs. and occasionally lift more than 30 lbs. to greater than 50 lbs.
Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies occasionally.
Reaching above, below, or above and below the shoulder occasionally.
Ability to Travel
Travel is usually required as needed.
Time Type:
Full time
Job Type:
Regular
Work Shift:
N/A
Pay Rate Type:
Salary
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